Fieldpine 911 support provides on demand and automated technical assistance for our products.
| Program needing support |
starts → |
Web page for USER |
| Connects to ⇅ |
| Support Server |
⇆ |
Support staff
and automated tools |
Technical Notes
- Support sessions can be started manually by the user, automatically by the program on an "event", or periodically
- A user web is only displayed if required.
- Resellers can rebrand the USER web page
- Access to support staff tools is restricted to authorised people